ServiceNow CSM offers real-time visibility into metrics, integrates AI to capture and improve data, and features strong reporting capabilities to drive continuous improvement and customer …

ServiceNow’s Customer Service Management (CSM) is designed to help organizations improve the way they support and engage with customers. Whether you’re in technology, services, or …

The ServiceNow® Customer Service Management product enables you to provide the service and support that your external customers need. For example, your customers can …

Aug 18, 2025 · Discover how ServiceNow CSM workflows streamline customer service operations, improve efficiency, and enhance customer experiences in this complete guide.

May 1, 2025 · Enter ServiceNow Customer Service Management (CSM), a single-platform approach that unifies channels, automates ServiceNow CSM workflows, and gives agents the …

Mar 12, 2025 · You can now embark on your ServiceNow CSM journey with confidence, leveraging this guide to swiftly and effectively implement CSM, ensuring the seamless and …

Feb 15, 2024 · What is ServiceNow? ServiceNow is a software company that provides a cloud -based, AI-driven platform for automating multiple management workflows in enterprises. The …

Whether starting or expanding your implementation of Customer Service Management, learn more about the available features that you can use to improve your customer service …

For more information about the CSM product, see the Customer Service Management product documentation topic. For information about role definitions and functionalities, see the Roles …

Our experts can help you get started evaluating a solution to best manage your customer relationships. See how a CRM implementation would work in your specific environment.