The Certified BPO Master Trainer (CBMT) credential from the BPO certification Institute (BCI) is finally on the horizon and the Outsourcing Professional Certification Council (OPCC) has completed its ...

Does a career in imparting new skills interest you? Do you have a flair for languages and proficiency in spoken English? Are you gifted with an ability to motivate others to learn? If you've answered ...

The Philippines' fall from a latest worldwide ICT survey is not really a concern and Filipinos should even be inspired about it, according to a high-ranking BPO trainer in the Philippines. Mark Philip ...