Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today ...

As home and facilities visits have returned to pre-COVID levels, Salesforce adds AI-powered features to its platform to make the work of mobile technicians safer and more-efficient Salesforce on ...