It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...
ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...
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