If you think customer service is a joke, you've probably been traveling recently. I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement Visa by the ...

Customer service is all about managing emotions. Whether a caller needs help fixing a product or taking care of a task right before the holidays, the customer has come to your team for help. How you ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Jul 23, 2024, 01:40pm EDT Recently, I was invited to ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Suumit Shah never liked his company's customer service team. His agents gave generic responses to clients' issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

LOUISVILLE, Ky. (WDRB) -- In a move to improve customer service, RiverLink is actively searching for a new toll service provider. The Joint Board for the Louisville-Southern Indiana Ohio River Bridges ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...