Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Pharmacy costs are spiraling out of control, and traditional solutions aren’t working. Prescription drug spending increased 11.4% in 2024, with net prices reaching $487 billion, led by high-cost ...

She'll share examples of the unique challenges facing small, mid-size, and large U.S. employers today, discuss how they're approaching benefits design to attract and retain talent, and highlight where ...

Researchers at Cornell University in the U.S. have developed a novel optimization model for agrivoltaic site design and benefits, which was demonstrated using irrigation-optimization relative to ...

With over 6.8 billion smartphone users worldwide, mobile apps are crucial for brands to reach their audiences. However, creating a great app is only half the battle. A strong app store optimization ...